1.2. This User Agreement and other rules on the Website govern the terms and conditions of the services offered by eniyisi.app and the rules regarding the use of the Website. It is deemed that the User agrees to comply with this Agreement from the moment they create a Service Request or Professional Profile through the Website or begin using the Website. If the terms are not suitable for you, please do not use the Website or the services offered.
2.3. eniyisi.app reserves the right to unilaterally change or amend this Agreement, provided it is not to the detriment of Users, in order to ensure the continuity of its intermediary services, address future technical necessities, or comply with legislation. In case of any changes, eniyisi.app will publish the updated terms of use on the Website under the same link with a new date update, and if deemed necessary, will notify its users via email or mobile notification and submit it for their approval. The renewed and updated Agreement will be valid from the moment it is published on the Website, and the use of the Website or its services will be subject to the terms of the renewed Agreement from that moment onwards.
2. “eniyisi.app” refers to En İyisi Teknoloji Anonim Şirketi (En İyisi Teknoloji Anonim Şirketi.),
3. “Website” refers to the eniyisi.app website and its iOS/Android-based mobile applications.
3.4. “User” refers to any person who uses the Website for any reason.
4.5. “Member” refers to the User who, subject to acceptance of this User Agreement, is assigned a username and password by having their email and/or phone number registered.
5.6. “Service Recipient” refers to the User, who is a natural or legal person, who submits a Service Request to purchase any service offered by Service Providers through the Website.
6.7. “Service Provider” (Service Provider within the scope of the Regulation) refers to the individual, organization, or legal entity that creates a Professional Profile on the Website to provide services and approves this User Agreement (if the Service Provider is a legal entity, this definition also includes the persons who perform services on behalf of the Service Provider and work for it).
7.8. “Service Request” A service request created on the Website by the Service Recipient to receive offers from one or more Service Providers.
9. “Offer” is the offer sent by the Service Provider in response to the Service Request submitted by the Service Recipient, to provide services for a specific period and for a specific fee.
10. “Offer Model” This model involves the Service Recipient creating a service request, then forwarding this request to Service Providers, who in turn submit offers to the Service Recipient on their own initiative.
11. “Reservation Model” This model allows the Service Recipient to specify the date and time for the service they wish to request (either a one-time or regular service) when creating a service request, and the Service Provider is directed to this by eniyisi.app.
12. “Professional Profile” The profile created on the Website by the Service Provider to promote the services it can offer to the Service Recipient, to submit offers for Service Requests submitted by Service Recipients in the Offer Model, and to accept reservations made by Service Recipients in the Reservation Model.
13. “Bid Submission Fee” In the Bidding Model, the service fee that the Service Provider will pay to eniyisi.app in order to gain the right to submit a bid to the Service Recipient,
14. “Commission Fee” In the Agreed Offer Model for Agreed Works, the fee earned by eniyisi.app is determined by the rate set by eniyisi.app based on the Agreed Offer; in the Reservation Model, the fee earned by eniyisi.app is based on the Fixed Price.
15. In the “Fixed Price” Reservation Model, the standard unit price, which is pre-stated for the service via the Website and includes eniyisi.app’s Commission Fee, will be paid by the Service Recipient to the Service Provider through the Online Payment System.
16. The "Service Fee" in the Offer Model is the price of the offer agreed upon by the Service Recipient from among the offers given by the Service Provider through the Website, in line with the Service Recipient's Service Request; in the Reservation Model, it is the price that the Service Recipient is obligated to pay for the service provided in line with the Service Request.
17. In the "Balance" Bidding Model, the amount credited to the eniyisi.app account is the amount the Service Provider is obligated to pay to eniyisi.app to submit bids for Service Requests directed to them and to pay commission fees after the agreed-upon work. In the Reservation Model, the amount credited to the eniyisi.app account is the amount that can be used in reservation services as part of customer satisfaction.
18. In the “Gift Coupon” Offer Model, the amount defined in the Service Provider's balance at the initiative of eniyisi.app,
19. In the “Credit Limit” Bidding Model, when the Service Provider does not have sufficient funds in their balance, the credit amount defined by eniyisi.app to the Service Provider's account according to certain criteria, through which Bid Fees and Commission Fees can be paid, allowing them to continue bidding and winning business.
20. In the “Available Balance” Bidding Model, the available balance that the Service Provider can use after the Credit Limit, if any, to submit a bid by paying the Bid Fee and/or to pay the Commission Fee if they win the job.
21. In the “Agreed Work” Offer Model, the Service Provider's Offer submitted via the Website must be accepted by the Service Recipient via the Website, or the Service Provider must indicate this agreement with the Service Recipient via the Website. For services in the Reservation Model, the Service Request must be approved by the Service Recipient.
22. The “Online Payment System” in the Reservation Model is the system that enables the collection of the fee for the service the Service Recipient will receive through the Website, by eniyisi.app or payment institutions collaborating with eniyisi.app, under the terms and conditions specified in this Agreement, using credit cards, debit cards, and other payment methods supporting online payments provided by banks. In the Offer Model, it is the system that enables the collection of the Offer Submission Fee paid by the Service Recipient to eniyisi.app for the purpose of submitting an Offer for the Service Request they sent, and the Commission Fees that the Service Recipient is obligated to pay to eniyisi.app, by eniyisi.app or payment institutions collaborating with eniyisi.app, under the terms and conditions specified in this Agreement, using credit cards, debit cards, and other payment methods supporting online payments provided by banks.
23. “Agreement” This User Agreement,
24. “Regulation” refers to the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce, published in the Official Gazette dated August 26, 2015, and numbered 29457.
2. eniyisi.app ensures that information regarding services, products, or service requests, the content of which is created by the Service Provider and the Service Recipient, is displayed on the Website in accordance with the content provided to it and within the framework of the provisions of this Agreement.
3. eniyisi.app is merely a platform and is not a party to, provider of, or vendor of the services offered on the Website.
4. eniyisi.app is an intermediary service provider that facilitates communication between users. The services offered on the platform are entirely provided by the users offering the services, and eniyisi.app does not guarantee the content, quality, security, legality, or accuracy of these services.
5. eniyisi.app, as an intermediary service provider under applicable legislation, is not obligated to control, monitor, or investigate the legality of content provided by users.
6. All transactions, agreements, and services between users are the sole responsibility of the respective parties. eniyisi.app cannot be held liable for any direct or indirect damages arising from these transactions.
7.
2. Membership to the Website is free. Members can submit multiple Service Requests simultaneously through a single Member account. The member is responsible for setting and protecting their password. Usernames and passwords should not be shared and must be carefully protected. The Member is directly responsible for the malicious use of their account by other persons due to their own fault. eniyisi.app reserves the right to seek recourse from the Member for any legal/administrative fines and/or compensation it may be obliged to pay as a result.
3. All information provided to the Website when creating a member account, such as name, address, telephone, email, and tax office, must be current, accurate, and complete. Members or third parties are responsible for any damages incurred due to inaccurate or incomplete information provided.
4. Membership usage rights, username, and password cannot be transferred to others.
5. If the Service Provider or Service Recipient owes an amount to eniyisi.app, their account cannot be deleted until that amount is paid.
2. Any User who is at least 18 years old and has the capacity to understand and reason may create a Service Request by accurately and completely filling out the information requested in the registration form in accordance with the terms of this Agreement.
3. By accepting this agreement, users declare and acknowledge that they are over 18 years of age. They acknowledge and declare that eniyisi.app cannot be held responsible for any situations arising from the contrary of this declaration in the Service Request, and that these situations are their own responsibility.
4. To create a valid Service Request, all necessary information regarding the service (nature, characteristics, quality, dimensions, location of performance and delivery, duration of the work, etc.) must be provided completely, accurately, and clearly, and its content must comply with the terms specified in this Agreement.
5. Eniyisi.app will review the Service Request using its own technology and publish it if deemed appropriate. However, the Service Recipient is solely responsible for the content of the Service Request.
6. Requests that do not conform to ethical and moral values (such as taking exams, doing assignments, writing theses, etc.) should not be created, and bids should not be submitted for such requests. All responsibility arising from creating or submitting bids for such requests belongs to the Service Recipient and/or the Service Provider submitting the bid.
2. The Service Provider, upon receiving a Service Request, submits a Proposal via the Website or mobile application, offering to perform the service specified in the Service Request at the price stated in the Proposal.
3. Agreement between the Service Provider and the Service Recipient implies that the service will be performed at the price stated in the Offer. Prices stated in the Offer may vary due to the Service Provider conducting a site survey and/or changes in the service requirements and conditions; in such cases, the price stated in the Offer will be updated on the Website upon agreement between the parties.
4. The offers provided are valid and binding for the period specified by the Service Providers. eniyisi.app is not liable if the Service Provider withdraws the Offer before the specified period.
2. Any changes to the service subject to an agreed-upon Offer must be jointly agreed upon by the Service Provider and the Service Recipient on the Website. If Eniyisi.app detects that the parties have agreed and submitted an offer regarding a Service Request sent through the Website without notifying eniyisi.app, in order to avoid paying an intermediary fee to eniyisi.app, Eniyisi.app is entitled to the Commission fee for the service provided, and the relevant Commission Fee will be paid to eniyisi.app by the Service Provider.
3. Eniyisi.app may offer the bidding process as a paid service for Service Providers, charging a Bidding Fee per bid, based on the bid amount, or in some other way. Even if a Service Provider incurs additional costs or expenses for the services they bid on, the rejection of their bid, the Service Recipient not seeing their bid, the cancellation of the Service Request, or the presence of bids from other Service Providers for the same service, does not in any way entitle the Service Provider to a refund of the Bidding Fee.
4. Gift coupons credited to Service Providers' accounts by Eniyisi.app have no monetary value and cannot be refunded by Service Providers. Offer Fees - Credits or Commission amounts are deducted from the Service Provider's own balance first, and then from any gift coupons credited by Eniyisi.app. If Service Providers request a balance refund, the amount to be refunded will be calculated by deducting any previously credited gift coupons from the total balance.
5.
2. Any User who is at least 18 years old and has the capacity to understand and make reasoned decisions may acquire the status of Service Provider by accurately and completely filling out the information requested in the registration form and accepting the terms of this User Agreement, and then creating a Professional Profile in accordance with the accepted terms and content.
3. To create a professional profile, all information requested during registration, such as name, brand, title, contact information, tax office, and tax number, must be provided completely and clearly. You must also enter any necessary permits, licenses (if any), and documents proving your qualifications, experience, and ability to provide the services related to your professional profile, such as driver's licenses, diplomas, service authorization certificates, trade registry certificates, chamber of commerce registration, and references. Original or notarized copies of these documents must be submitted to Eniyisi.app if requested.
According to Article 5/4 of the Regulation,
1. Service providers who sell services through Eniyisi.app and are merchants or tradespeople must provide the following information in full: (i) At least one of the following: trade name, business name, or registered trademark name. (ii) A registered electronic mail (KEP) address suitable for official notifications. (iii) Tax identification number for tradespeople, MERSİS number for merchants. (iv) Information indicating that the central address and a verified telephone number are registered on Eniyisi.app.
2. Service providers who sell services through Eniyisi.app and are not merchants or tradespeople must provide the following information completely: (i) Name and surname. (ii) Province of residence. (iii) Head office address and confirmation that their verified phone number is available on Eniyisi.app.
1. The terms and conditions relating to the Service Provider and the obligations of the Service are detailed in this User Agreement. It is the responsibility of the Service Provider to provide the Service Recipient with all necessary documents, including but not limited to invoices, receipts, and other required documents in accordance with legal regulations, upon completion of the Service. Eniyisi.app has no responsibility whatsoever regarding the provision of these documents. The income declarations that the Service Provider will submit to the tax office where it is registered are its legal responsibility and obligation.
Healthcare professionals (physicians, dentists, pharmacists, nurses, midwives, clinical psychologists, physiotherapists, audiologists, dieticians, speech and language therapists, etc.) using the Website understand and agree that they are obligated to comply with all applicable health legislation concerning themselves.
Healthcare professionals providing services;
a) In accordance with the provisions of Law No. 1219 on the Manner of Practice of Medicine and Related Professions and the Regulation on Promotion and Information Activities in Health Services, they may only share basic information such as name, title, specialty, contact information, and working hours.
b) They cannot engage in advertising-like promotional activities, or create content that is self-praising, increases demand, or is misleading.
c) They cannot share posts containing medical diagnoses, treatment recommendations, or health claims.
d) When creating their professional profile and communicating with the service recipient, they act in accordance with the rules of medical deontology and professional ethics.
1. Restrictions on Remote Healthcare Services: Remote healthcare services are not offered through the Eniyisi.app platform. If service providers wish to offer remote healthcare services, they can only do so within healthcare facilities that have obtained a valid operating license from the Ministry of Health and in accordance with relevant legislation.
2. Restrictions on Home Care Services: Service providers offering home care services can only provide these services within the scope of valid licenses and permits obtained from the Ministry of Health.
3. Competency Limit and Compliance Obligation: Service providers may only use information and titles that are officially recognized by their diplomas, licenses, specialization certificates, and qualifications when creating their professional profiles and describing the services they offer through the platform. They may not declare expertise or titles outside their authorization, nor may they share false or misleading information.
4. Eniyisi.app's Supervisory Authority: Eniyisi.app may request Service Providers to submit diplomas, licenses, expertise certificates, activity permits, or similar official documents when deemed necessary, and may suspend their services if these documents are not submitted. Service Providers agree and undertake to comply with this request.
1. Eniyisi.app may take all necessary measures against Service Providers found to be acting in violation of health regulations, including warnings, account restrictions, profile deletion, and service limitations.
2. In accordance with legal obligations, and upon the legally justified requests of public institutions and organizations pursuant to Article 5 of the Law No. 6698 on the Protection of Personal Data, the necessary information and documents regarding Service Providers found to be acting in violation of health legislation will be forwarded to the relevant authorities.
3. Healthcare professionals are solely responsible for all administrative, legal, and criminal liabilities arising from their actions contrary to these articles. Eniyisi.app bears no responsibility in this regard.
4. In the event that Eniyisi.app faces any sanctions, compensation, fines, or similar penalties, or suffers any damages due to a violation of regulations, all of these will be recouped from the relevant Service Provider.
2. Professional Profiles, Service Requests and Offers, and the information, documents and statements provided by the parties shall (a) not infringe upon the intellectual property rights or other rights of any third party, such as copyright, patent, or trademark; (b) not violate any applicable laws or secondary legislation (such as those relating to export control, consumer protection, unfair competition or misleading advertising, etc.); (c) not contain statements or promotional expressions that are contrary to general morality and public order, dishonest and untrue, deceptive, misleading, or exploit the lack of experience and knowledge of third parties, endanger life and property, harm public health, or exploit patients, the elderly, children and disabled persons; (d) not create unfair competition with other licensed, permitted or authorized persons and institutions by providing services that can only be performed under a license, permit or authorization without a license, permit or authorization. (e) shall not use registered trademarks and/or trademarks, even if unregistered, unlawfully, or falsely claim to be a dealer, distributor, or authorized service provider of another company; (f) shall not be defamatory, libelous, threatening, or harassing; (g) shall not be obscene or contain child pornography; and (h) shall not contain harmful software such as viruses or Trojan horses, or any computer programming applications intended to or causing damage to systems, data, or personal information. Otherwise, Eniyisi.app shall not be liable, and the responsibility shall belong to the relevant Service Provider or User. In the event of any violation of legislation related to the practice or profession, Eniyisi.app reserves the right to modify, delete, suspend the Service Provider's profile until the deficiency is rectified, and prevent the Service Provider from registering again on the Website.
3. All responsibility regarding professional profiles, service requests, and offers rests solely with the respective Service Provider, Service Recipient, or User, and Eniyisi.app bears no responsibility whatsoever.
2. In cases where Eniyisi.app uses a payment institution as an intermediary in the Online Payment System; the relationship between the payment institution and the Service Recipient and Service Provider is independent of Eniyisi.app, and the responsibility for fulfilling the obligations stipulated in the relevant legislation rests with the relevant payment institution.
3. Eniyisi.app reserves the right to instruct the payment institution not to transfer the relevant amount to the Service Provider and/or to cancel the relevant Service Request in case of incomplete or defective performance of services paid for via the Online Payment System, inability to find a suitable Service Provider for the Service Request, or cancellation of the service.
4. If agreements are made with payment institutions for the online payment system, Eniyisi.app is only obligated to transmit the necessary instructions to the relevant institution for the payment/refund of the relevant fees. The relevant payment institution is responsible for storing and securely maintaining user information and all other necessary data, and for ensuring that transactions are carried out securely.
5. In order to ensure the functioning of the system defined in this user agreement, the Service Provider, which provides the service in the Reservation Model, exclusively appoints Eniyisi.app as its representative for the collection of fees for the services offered on Eniyisi.app from the Service Recipient on its behalf and account. The Service Recipient will fulfill its payment obligation under the service contract by making the payment for the services to Eniyisi.app in its capacity as the Service Provider's representative. If the representation authority specified in this clause is not granted by the Service Provider or is subsequently canceled, Eniyisi.app has the right to terminate the user agreement and cancel the Service Provider's membership.
2. Service Recipients shall pay the service fee for the accepted Offer directly to the Service Provider after the service has been performed. Service Recipients must request an invoice, sales receipt, or delivery note from the Service Provider for the amount paid. Service Recipients must enter into a written contract with the Service Provider and, if making a prepayment or advance payment, must obtain and keep the relevant document or receipt.
3. The Service Provider collects the service fees from the Service Recipient based on the Offer submitted to Eniyisi.app, against a receipt or invoice.
4. Service Providers use the Online Payment System to load funds into their Eniyisi.app-defined accounts using bank cards, credit cards, or similar payment methods, for the specific service they will receive from Eniyisi.app. In cases where payments are made via the Online Payment System, if the card is used illegally by someone other than the cardholder, action will be taken in accordance with the provisions of the Bank Cards and Credit Cards Law No. 5464 dated 23.02.2006 and the Regulation on Bank Cards and Credit Cards published in the Official Gazette No. 26458 dated 10.03.2007.
5. When using the Online Payment System, receipts/invoices or other necessary documents for services rendered are issued by the relevant Service Provider, if there are any obligations to issue such documents according to relevant legislation. Eniyisi.app cannot request invoices/receipts or other documents related to said services, and Eniyisi.app is only obligated to issue invoices to Service Providers for Commission Fees and Bidding Fees related to services it provides.
6. Service Providers can submit bids by paying a Bid Fee using funds added to their balance. Commission fees will be deducted from this balance when they win a job. Eniyisi.app may define a Credit Limit for Service Providers based on their platform activity. With this Credit Limit, Service Providers can continue to submit bids up to the amount of their Available Balance visible in their account. In these cases, the Balance and/or Available Balance may fall into negative territory. Service Providers cannot request any changes or closure of their account until their Available Balance is increased to positive territory. Eniyisi.app reserves the right to initiate legal action against Service Providers whose Available Balance is negative and who do not close this balance.
8. Credit Package Contents are 100-200-400. En İyisi Platform reserves the right to change and modify pricing. The displayed prices become effective when published on the service provider's web panel. Refunds are available for credit packages purchased if the credits are not used; the purchase can be canceled within 15 days and a refund can be obtained. For example, if a 100 credit package is purchased but only 1 offer is received and 90 credits remain, no refund will be given for the remaining 90 credits.
10. Service providers purchase a 30-day homepage advertisement. The purchased advertisement will be listed on the homepage in the customer panel for 30 days. Even if a sponsored advertisement is canceled after purchase, no refund will be given.
12. Each service provider receives 100 free credits upon registration. These credits are allocated to the service provider by the system only once and cannot be repeated. En İyisi platform reserves the right to discontinue these free credits at a later date.
2. In the Offer Model, the Service Recipient has the right to withdraw from the contract without giving any reason and without paying any penalty if they cannot reach an agreement with the Service Provider, provided that the service has not been performed and has not commenced. The refund of the service fee will be made by the relevant Service Provider and cannot be requested from Eniyisi.app. The Service Recipient must cancel the Service Request via the Website and inform Eniyisi.app of this situation.
3. In the Offer Model, Eniyisi.app accepts no responsibility for any disputes that may arise between the Service Provider and the Service Recipient regarding payment, service cancellation, discounts, or refunds.
4. To the fullest extent permitted by applicable law, Eniyisi.app cannot be held liable for any indirect, consequential, or consequential damages arising from the use of the platform.
6. In the Offer Model, Eniyisi.app has no responsibility whatsoever in the offer, needs, acceptance, contract, and payment stages between the Service Recipient and the Service Provider. Eniyisi.app does not guarantee that there will be a match between the Service Recipient and the Service Provider, or that the Service Recipient will find or have a Service Provider capable of performing the Service Recipient's work in their region, at the desired time and place. Service Recipients must conduct their own research on Service Providers.
7. Service Providers are solely responsible for all services obtained through the Website. Eniyisi.app bears no responsibility whatsoever.
8. Eniyisi.app does not endorse or recommend any Service Provider or their services, nor does it guarantee their performance, the outcome, or the quality of the services provided. Eniyisi.app may rank, rate, and categorize Service Providers through algorithms within the system, such as member ratings and member reviews, and may highlight some Service Providers due to their popularity, preference/recommendation, or high user satisfaction. However, this does not constitute an endorsement or guarantee by Eniyisi.app.
9. Eniyisi.app is not responsible for the relationship between the Service Provider and the Service Recipient, and Eniyisi.app is not liable for any damages that the Service Provider may cause to the Service Recipient or third parties during or at any time during the provision of the service.
1. Eniyisi.app makes no guarantees or warranties regarding the reliability of Service Providers, their suitability and competence to provide the relevant service, the provision or timeliness of services, their security and accuracy, the adequacy or reliability of the results obtained from the use of the service, or whether the quality of the service meets expectations. Eniyisi.app only attempts to contact the relevant Service Providers regarding the services included in the Reservation Model and, where deemed necessary, attempts to conduct reference checks using the information provided by the Service Provider. Reference checks, even if verified by Eniyisi.app, do not determine a Service Provider's future behavior.
2. Although Eniyisi.app bears no responsibility, it will make every effort to ensure the accurate and complete performance of the services provided by the Service Providers. However, if Service Users and third parties suffer any damage due to gross negligence or fault on the part of the Service Providers, and/or if lawsuits and proceedings related to this matter are directed to Eniyisi.app, Eniyisi.app reserves the right to seek recourse from the Service Provider for all damages, as well as court costs, fines, and attorney fees, or to offset/deduct these amounts from Eniyisi.app's rights and receivables.
3. Eniyisi.app reserves the right to impose various sanctions on Service Providers if they fail to go to or commence the agreed-upon work at the specified date and time. These sanctions may include modifying the Service Provider's profile, deleting the profile, suspending it until the deficiency is rectified, preventing the Service Provider from registering again on the Website, and claiming compensation.
4. The accuracy of the information or statements provided by the Service Provider in their Professional Profile is guaranteed by the Service Provider; Eniyisi.app bears no responsibility whatsoever.
5. Service Providers are responsible for obtaining all necessary permits, approvals, control certificates, licenses, etc., required under applicable legislation related to the service. Any administrative, legal, and criminal liability arising from failure to do so rests solely with the Service Provider. Service Providers are also responsible for any damages incurred and/or to be incurred by Eniyisi.app and third parties as a result of this, and are liable for any damages whatsoever.
6. Eniyisi.app does not represent or guarantee that the information received by the Service User from national, local, or other official bodies or third parties is accurate, error-free, or up-to-date, or that the information was current and accurate at the time the Service User checked it.
7. The parties are directly responsible for all taxes, duties, fees, payments, and similar obligations arising from service agreements between the Service Provider and the Service Recipient. Eniyisi.app, which operates the Website, is not considered a seller, provider, manufacturer, producer, dealer, agent, advertiser, or media organization under the Consumer Protection Law and related legislation, for the services and products listed on the Website.
8. Eniyisi.app is absolutely not responsible for any problems or damages that may arise between Service Recipients and Service Providers due to the sharing of personal data such as names, addresses, and telephone numbers of Service Recipients registered in its system with Service Providers for the purpose of creating offers or providing the relevant service. Service Recipients and Service Providers have consented to the processing and sharing of their personal data for the marketing and fulfillment of the services under this agreement and in accordance with the purposes in this agreement. According to Articles 5(c) and 5(f) of the Law No. 6698 on the Protection of Personal Data, the processing and sharing of the personal data of Service Recipients and Service Providers only between the contracting parties does not require explicit consent.
1. Service Recipient information is shared by Eniyisi.app with the Service Provider for the purpose of providing the service or creating an offer. This information sharing aims to ensure the smooth provision of the service. Eniyisi.app is absolutely not responsible for any problems or damages that may arise between the Service Recipient and the Service Provider(s) if this information is used by the Service Provider for advertising, marketing, personal use, or any other purpose without the Service Recipient's consent, shared with third parties, or transferred.
2. There is no (a) employment, (b) part-time employment, (c) consultancy, (d) contracting, (e) joint venture or (f) agency relationship between Eniyisi.app and the Service Provider.
1. Users are solely responsible for their own relationships with one another.
3. Users may not engage in or use content that is racist, hateful towards any group or individual, violates personal rights, is defamatory, insulting, harassing or condoning harassment, glorifies illegal & terrorist activities, creates unfair competition, is threatening, obscene, libelous, constitutes sexual harassment, or is defamatory when communicating with each other or with Eniyisi.app employees. Violation of this rule may result in the termination of the User's rights and, if necessary, reporting the matter to official authorities.
4. If an investigation is opened or a trial is initiated against either the Service Provider or the Service Recipient for any criminal conduct before, during, or after the service, Eniyisi.app will share all information and documents in its possession with the relevant judicial authorities upon request.
5. Service Users or Service Providers may not write reviews, either for or against, that they have not received or provided services for themselves or others, nor may they write content that creates unfair competition regarding another person's business products, brands, trade names, and services.
2. Any administrative, legal, and criminal liability arising from the Service Recipient's failure to comply with the terms of this Agreement shall be solely the responsibility of the Service Recipient.
In the 3-Offer Model, the Service Recipient may only accept one Offer for a Service Request. Acceptance of an Offer constitutes a legally binding agreement to pay the Service Provider if the Service is rendered.
In the 4-Party Offer Model, when the Service Recipient and Service Provider agree on an offer, the Service Recipient agrees to pay the Service Provider directly the amount specified in the offer in exchange for the service received.
6. The Service User shall not contact the Service Provider regarding a Service Request created through the Website, without the knowledge of Eniyisi.app, in order to exclude Eniyisi.app, negotiate a lower price, or avoid paying the Commission Fee.
7. In the contract entered into with the Service Provider, the Service User acknowledges that Eniyisi.app is in no way a party to the contract and bears no responsibility for it.
9. The Service User acknowledges that Eniyisi.app has the right to store and share credit card information with payment processing system operators, either within the system of its contracted payment processing facility or within the Eniyisi.app system using the “first 6 last 4 digits”, to the extent permitted by law. Eniyisi.app is not responsible for any malfunctions that may occur in the contracted payment processing system.
10 Service Users can make payments for one-time transactions without saving their card information, or, based on their explicit consent, they can save their card information via the "Save My Card Information" section in their Eniyisi.app account, add new card information via the "Add Card" section, and make payments directly with their registered card. For services requiring recurring transactions, the Service User's card information is saved, and they are also informed in the card entry section.
11. The Service User is responsible for all taxes due to them in relation to the service, excluding taxes arising from Eniyisi.app's revenue.
12. The Service Recipient agrees that, in order for the Service Provider to accurately price certain services, they will allow the Service Provider or their personnel to enter the location where the service will be performed or where an inspection will be conducted; to take measurements or photographs of the location; and if this permission depends on another party, they will provide that permission.
13. Permission from official authorities or building managers may be required to provide certain services. Alternatively, some services may only be available on specific days and times. The Service Recipient agrees to obtain the necessary permissions and to receive services only on the specified days and times.
According to the General Directorate of Revenue Circular No. GVK-98/2015-1 dated 14.07.2015, wage payments made to employees working in domestic services are considered exempt from income tax, within the scope of the exemption in Article 9 of the Social Security and General Health Insurance Law No. 5510 and subparagraph (6) of the first paragraph of Article 23 of the Income Tax Law No. 193, provided that the services are provided in places that are not commercial premises such as houses, gardens, and apartments, on a non-continuous basis. The Service Recipient is not required to make any notification to the tax office for these individuals, to withhold tax from the wages, and the Service Provider is not required to submit any declaration. Eniyisi.app is only obligated to issue an invoice to the Service Recipient for its own service commission.
15. However, the Service Recipient acknowledges and undertakes that, in accordance with the "Notification Regarding the Employment of Insured Persons in Domestic Services within the Scope of Article 9 of the Annex to Law No. 5510" published in the Official Gazette dated 01.04.2015 and numbered 29313, it will insure the Service Provider it employs within this scope on a daily basis and notify the relevant institution.
16. The Service Provider must have taken all necessary precautions regarding occupational safety and health in the house, office, building, garden, warehouse, school, factory, and all types of facility where the service will be provided.
1. Any administrative, legal, and criminal liability arising from the Service Provider's failure to comply with the terms of this Agreement and its performance obligations towards the Service Recipient shall be solely the responsibility of the Service Provider.
In the 3-Offer Model, the offer made by the Service Provider for the Service Request may be accepted by the Service Recipient. Acceptance of the offer means that a legal agreement has been made that the Service will be performed by the Service Provider at the agreed time and place.
4. In the Reservation Model, if the Service Provider confirms the reservation, they acknowledge and agree to perform the service at the time and place specified in the Service Request.
5. Service Providers will not contact Service Recipients separately regarding a Service Request created through the Website, without the knowledge of Eniyisi.app, in order to exclude Eniyisi.app, negotiate a lower price, or avoid paying Commission Fees.
6. In the contract entered into with the Service Provider, the Service Recipient acknowledges that Eniyisi.app is in no way a party to the contract and bears no responsibility for it.
7. The Service Provider acknowledges that Eniyisi.app has the right to store and share credit card information with payment processing system operators, to the extent permitted by law, either within the payment processing system it has an agreement with or within the Eniyisi.app system using the “first 6 last 4 digits”. Eniyisi.app is not responsible for any malfunctions that may occur in the payment processing system of the partnered payment processing system.
8. The income declarations that the Service Provider will submit to the tax office where it is registered are its legal responsibility and obligation.
9. The Service Provider acknowledges that it will take all necessary occupational safety and health measures during or for the performance of the work, that it and its personnel have received the necessary training in this regard, and that Eniyisi.app is not responsible for these matters.
10. If a Service Recipient applies to Consumer Arbitration Boards and/or Consumer Courts for any material or moral damages and/or defective goods/services, except in cases where Eniyisi.app is at fault, and names Eniyisi.app as the defendant instead of the Service Provider, Eniyisi.app is primarily obligated to defend itself to En İyisi of its ability and to direct the relevant claim to the correct place. However, if, despite all its defenses, the Arbitration Board or Consumer Court decision results in compensation or penalties in favor of the Service Recipient and against Eniyisi.app, the Service Provider shall pay this compensation/penalty, together with its ancillary costs (court and enforcement fees, late payment interest, and opposing party's attorney fees), to Eniyisi.app in full.
1. Eniyisi.app may temporarily suspend or completely shut down the system. Users do not pay Eniyisi.app any usage fees for the use of the Website; therefore, Eniyisi.app will not be subject to any claims due to the system being shut down or suspended.
3. Eniyisi.app or its partner payment provider may temporarily suspend or completely disable online credit card payments for Users due to security concerns arising from transactions between Service Providers and Service Recipients. Eniyisi.app bears no responsibility to its Users or third parties for this reason.
4 Eniyisi.app or its partner payment institution reserves the right to verify the credit limit of the card used in the Online Payment System before approving the Service Request under the Reservation Model.
5. Eniyisi.app owns the intellectual property rights to all data generated through the use of the Website. Eniyisi.app may use this information to create reports containing demographic information without disclosing user information, or may use such information or reports itself, or may share these reports and/or statistics with business partners and third parties, with or without charge. These actions do not constitute a violation of Eniyisi.app's privacy policy.
6. Eniyisi.app may inform its users about promotions, new services or projects, or news via email or push notifications. If users do not wish to receive these emails, they can stop receiving them by sending a written notification to [support@Eniyisi.app] or through the commercial communication channel they received.
7. In the event of any dispute between users regarding the infringement of intellectual property rights, Eniyisi.app is obligated to take action based on a final and enforceable court decision submitted to it. In other cases, Eniyisi.app will take action at its own discretion.
8. User reviews/ratings regarding the Service Provider will be published for all users to see after necessary approval, control, and correction by Eniyisi.app. Eniyisi.app has the right to correct, rank, or decide whether or not to publish such reviews. Eniyisi.app reserves the right to temporarily or permanently modify or terminate the Website (or parts thereof) at any time, with or without prior notice.
9. In order to protect the integrity of the Website, Eniyisi.app may, at its sole discretion, block access to the Website for certain Users and Users at specific Internet Protocol addresses at any time.
Both Service Providers and Service Recipients are legally and criminally responsible for the content they upload to the Website, in accordance with Article 4 of Law No. 5651. The fact that the content is published by Eniyisi.app does not relieve the Service Provider and Service Recipient of their responsibility.
11 eniyisi.app reserves the right to make some or all of its services free or paid in the future. The pricing and commission policies for some services may change from time to time depending on the number, intensity, or quantity of services purchased or offered.
12 eniyisi.app may use SMS, email, or other technical means to verify users' email addresses, mobile phone numbers, and other information if it so chooses.
13 Eniyisi.app may prohibit members from using the Website and accessing their membership rights, suspend membership, or temporarily halt usage without having to give any reason if it is determined that members have violated this Agreement, or to the extent that the circumstances require.
14. Service Users or Service Providers have the right to have an account. Eniyisi.app performs the merging of accounts with the same identity (linked account merging) to prevent fraud and fraudulent transactions, ensure customer satisfaction, and fulfill its obligations regarding data security. The identification of linked accounts is carried out without user consent if it is determined that the personal data you have shared with Eniyisi.app is compatible with another account. Except in cases where the User proves that the merging process was erroneous, the User acknowledges, declares, and undertakes that they will not make any claims against Eniyisi.app in the event of the merging of linked accounts.
In accordance with the legal regulations introduced by the Revenue Administration, Eniyisi.app has switched to e-invoice and e-archive invoice applications. For users who are not e-invoice users, e-archive invoices will be created and stored electronically. Notifications regarding electronically created invoices will be sent to users' email addresses within a maximum of 7 days, and the invoices will be sent via email in PDF format. Electronically created invoices can be used as legal documents before all official authorities and agencies.
According to the General Communiqué on Tax Procedure Law (Serial No: 464) published in the Official Gazette dated December 24, 2015, and numbered 29572, Eniyisi.app, as an Intermediary Service Provider, is obligated to transmit the following information electronically through the BTRANS system of the Revenue Administration, for transactions that occurred within one-month periods of the calendar year, starting from July 1, 2016: (i) the internet address(es) where the intermediary service was provided, (ii) the full name/title, Turkish Identity Number/Tax Identification Number (TCKN), and business address information of the real or legal persons to whom the intermediary service was provided, and (iii) the amount and date of each collection related to the sale/rental of goods and services carried out on behalf of those to whom the intermediary service was provided.
1. To the extent legally permitted under applicable laws,
2. Eniyisi.app does not guarantee that the Website will be error-free, uninterrupted, or secure, or that the use of the Website or any content, search, or link on it will yield specific results, and
4 eniyisi.app cannot guarantee that any file downloaded from the website will be free from viruses or other malicious or corrupting features.
1. To the extent legally permitted under applicable laws, Eniyisi.app is not liable for the acts, omissions, or conduct of any third party, Website users, advertisers, and/or sponsors in connection with the Website or the use of the Website.
3 eniyisi.app is not responsible for any data loss arising from the operation of the Website or the enforcement of its terms and conditions.
4 eniyisi.app takes reasonable protective measures. However, it accepts no responsibility for the consequences that may arise from user information falling into the wrong hands and being used maliciously as a result of attacks on its computer network and the database information on that network.
5 eniyisi.app accepts no responsibility for any direct or indirect, material or non-material damages, including but not limited to bodily harm and emotional distress, arising from the conduct of third parties in relation to the use of the Website, and/or damages that may arise from a Service Provider's failure to pay the Service Provider for services provided, or from a Service Recipient's failure to pay the Service Provider for services provided, other than through an Online Payment System.
1. The visual and written content presented on the Website is for personal use only. Eniyisi.app owns or licenses all materials (“Materials”) and related intellectual and industrial property rights contained within the Website content, including all domain names, logos, graphics, audio, icons, designs, text, images, HTML code, other codes, demonstrative, written, electronic, graphic or machine-readable technical data, the implemented sales system, business method and business model, and these are legally protected. Unless otherwise stated, they may not be used without permission or without attribution for commercial or personal purposes. Except for the User's own official photos and portfolio, it is prohibited to publish any element of this site on another medium or website.
3. The rights to the software used in the design of these pages and the creation of the database belong to Eniyisi.app. Copying or using the aforementioned software, as well as reverse engineering the software and technologies used, is strictly prohibited.
All comments and reviews submitted to Eniyisi.app are copyrighted by Eniyisi.app. Eniyisi.app reserves the right to make various changes to, delete, or completely remove such comments and may choose not to publish some of them. Eniyisi.app reserves the right to use all information, comments, and reviews associated with a user account for its own marketing activities, provided it adheres to the terms of use, privacy policies, and applicable legal regulations.
1. Any opinions, advice, statements, reviews, offers, or other information or content published through the Website belong to the respective authors. The authors are solely responsible for the content mentioned. Eniyisi.app (i) does not guarantee the accuracy, completeness, or usefulness of any information on the Website, or (ii) does not endorse, confirm, or assume responsibility for the accuracy or reliability of any opinions, advice, or statements made by any individual displayed on the Website.
3. The Eniyisi.app website may contain links or references to other websites that are not under its control. Eniyisi.app is not responsible for the content of these sites or any links they contain.
4. Eniyisi.app reserves the right to remove any content from the Website that is illegal or prohibited and to terminate the membership of such offenders. This provision includes, but is not limited to, the following types of content: • Content that is clearly offensive or insulting to another user, such as racism, hatred against any group or person, or incitement to physical harm; • Content that harasses or advocates harassment of another user; • Content that includes “junk mail,” “chain mail,” or unsolicited bulk mail or “spamming” transmission; • Content that promotes information that you know to be false or misleading; • Content that promotes illegal activities or uses derogatory language about others, creates unfair competition, is threatening, obscene, defamatory, or libelous; • Content that promotes the illegal or unauthorized copying of another's copyrighted work, such as providing pirated computer programs or links, providing information on how to bypass copy-protected devices installed during production, or providing pirated images, audio, or video files, or providing links to pirated images, audio, or video files. • Containing restricted or password-protected pages or hidden pages or images (not linked from another accessible site); • Providing sexually explicit or violent content that exploits individuals under the age of 18, or requesting personal information from an individual under the age of 18; • Providing instructional information about illegal activities such as the manufacture or acquisition of illegal weapons, violating another person's privacy, or distributing or creating computer viruses; • Requesting passwords or personally identifiable information from others for commercial or unlawful purposes; • Containing commercial activities and/or sales such as contests, sweepstakes, swaps, advertising, and loyalty chains without our prior written consent; • Recording, disseminating, or misusing personal information belonging to others; • Infringing on the intellectual and industrial property rights of third parties, such as trademarks and patents; • Engaging in unfair trade practices and restricting competition; and • Violating national and/or local consumer protection laws.
5. The user acknowledges and agrees that the profile content they create on Eniyisi.app will be indexed by various search engines, may be displayed in search results screens of search sites, and may be seen by third parties/organizations, and that they will be held personally responsible if the information they share in their profile contains any illegal content.
1. Service Users, whether natural or legal persons, acting for non-commercial or non-professional purposes, are considered Consumers according to the Law No. 6502 on Consumer Protection.
3. Service Users, who have the status of Consumers, may apply to Consumer Arbitration Boards or Consumer Courts regarding defective goods or services related to the work performed by the Service Provider, designating the Service Provider as the responsible party, depending on the value of the goods or services. In such a case, Eniyisi.app may provide the Service Provider's contact information to the relevant arbitration boards or Consumer Courts.
1. This Agreement is governed by the laws of the Republic of Türkiye.
3. The parties shall first endeavor to resolve amicably any disputes arising from the application and interpretation of this Agreement. They acknowledge and declare that the Courts and Enforcement Offices of Bursa shall have exclusive jurisdiction for the resolution of disputes that cannot be resolved amicably.
1. User information, offers, comments/reviews, etc. registered in the Eniyisi.app system are stored for at least three (3) years.
3. The parties declare, accept, and undertake that in any disputes arising from this Agreement, Eniyisi.app's commercial books and records, as well as the data stored in Eniyisi.app systems, shall be accepted as conclusive evidence in accordance with Article 193 of the Code of Civil Procedure No. 6100.
4. In any dispute, data such as video or audio recordings, as well as electronic data and similar information carriers, that are suitable for proving the facts in dispute, are considered documents pursuant to Article 199 of the Code of Civil Procedure.
1. In cases arising from users' breaches of the terms of this Agreement, users are responsible for compensating Eniyisi.app and third parties for any and all damages incurred. If Eniyisi.app determines that this Agreement has been breached, it may immediately and unilaterally terminate, suspend, temporarily restrict, or impose other sanctions on this Agreement without prejudice to its rights to claim under this Agreement.
3. The parties may terminate this Agreement at any time. The termination of this Agreement shall not affect the parties' claims against each other.
1. This Agreement will remain in effect as long as the Website continues to be used and no new agreement is presented to Users by Eniyisi.app.