Effective Date: December 24, 2025
Last Updated: December 24, 2025
As En İyisi Software Mediation Communication Services Trade Inc. ("Company"), we care deeply about the privacy and security of your personal data. This privacy policy explains what information we collect when you use our application and website, how we use it, and how we protect it.
🔒 In Short: we use your personal data only to provide better service to you, to ensure your security, and to fulfill our legal obligations. We do not share your data with third parties without your permission.
1. What Information Do We Collect?
When using our platform, the following information may be collected:
1.1. Information We Receive Directly from You
- Registration Information: First name, last name, e-mail address, phone number
- Profile Information: Profile photo, areas of expertise (for service providers), service preferences
- Location Information: City, district (with your GPS location permission)
- Service Information: Service requests, offers, messaging content
- Payment Information: Credit purchase records (card information is stored at iyzico, not by us)
1.2. Automatically Collected Information
- Usage Data: Application usage statistics, click data, page views
- Device Information: IP address, browser type, operating system, device model
- Cookies: Session information, user preferences
2. Why and How Do We Use Your Information?
We use the information we collect for the following purposes:
2.1. Providing Platform Services
- ✅ Creating and managing your account
- ✅ Matching with service providers
- ✅ Showing service providers near you (with location information)
- ✅ Providing offer and messaging services
- ✅ Carrying out your payment transactions
2.2. Security and Quality
- 🔒 Preventing fraud and abuse
- 🔒 Ensuring platform security
- 🔒 Evaluating and improving service quality
- 🔒 Resolving user complaints
2.3. Communication and Information
- 📧 Sending you notifications about new service requests
- 📧 Forwarding your messages
- 📧 Informing you about important platform updates
- 📧 Providing customer support
2.4. Analysis and Development
- 📊 Analyzing application performance
- 📊 Improving user experience
- 📊 Developing new features
- 📊 Creating anonymous statistics
3. Who Do We Share Your Information With?
⚠️ Important: Your personal information is never sold, rented, or used for advertising purposes!
3.1. In-Platform Sharing
- With Service Providers: When you request a service, your name, location, and contact information are shared (necessary for the service to be provided)
- With Customers: If you are a service provider, your profile, ratings, and comments are visible to customers
3.2. Service Provider Companies
We use reliable third-party service providers to deliver platform services:
- Iyzico: Payment transactions (PCI-DSS certified, secure)
- Supabase: Database and authentication
- Cloudinary: Image storage and management
- Firebase (Google): Notifications and crash reports
- Google Analytics: Anonymous usage statistics
These companies only access your data to provide specific services and cannot use it independently.
3.3. Legal Obligations
We may have to share your information in the following cases:
- Court order or legal request
- Official requests from public institutions
- Investigation of fraud or illegal activities
- Protecting the safety of users or the platform
3.4. Who We NEVER Share With
- ❌ Advertising companies
- ❌ Marketing agencies
- ❌ Data brokers
- ❌ Any third party without your consent
4. How Do We Protect Your Data?
We implement industry-standard security measures to ensure the security of your personal data:
4.1. Technical Security Measures
- 🔒 SSL/TLS Encryption: All data transmission is encrypted with HTTPS
- 🔒 Password Protection: Your passwords are hashed with the bcrypt algorithm
- 🔒 Firewall and DDoS Protection: Protection against attacks
- 🔒 Database Encryption: Sensitive data is stored encrypted
- 🔒 Secure API: JWT token-based authentication
⚠️ Warning: Please remember that no transmission over the Internet is 100% secure.
5. Cookies
We use cookies to improve your application experience:
- Necessary Cookies: Session management, authentication
- Preference Cookies: Language preference, theme settings
- Analytical Cookies: Google Analytics (anonymous)
You can delete or block cookies from your browser settings.
6. Third-Party Services
Our platform uses the following third-party services:
These services have their own privacy policies.
7. Your Rights
You have the following rights under KVKK (GDPR equivalent):
- ✅ Learning whether your personal data is processed
- ✅ Requesting information about your processed data
- ✅ Learning the purpose of processing and whether it is used in accordance with its purpose
- ✅ Knowing the third parties to whom data is transferred
- ✅ Requesting correction of incomplete/incorrect data
- ✅ Requesting deletion of data
To exercise your rights: Send an e-mail to kvkk@eniyisi.app.
8. Changes
This privacy policy may be updated from time to time:
- Changes will be published on this page
- E-mail notifications will be sent for important changes
- By continuing to use the platform, you are deemed to have accepted the new policy
9. Contact
For questions about the privacy policy and your personal data:
Data Controller:
En İyisi Software Mediation Communication Services Trade Inc.
E-mail: kvkk@eniyisi.app
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